Policy

Policy

ORDERING on www.archivalmethods.com is fast, easy and efficient. Simple, on-screen instructions take you through product selection and purchasing without excessive "clicks" or confusion. You should be able to complete your order in just a few minutes. And if you wish, we can securely store some of your routine information (addresses, etc.) for even faster ordering next time you visit. At checkout, you will be able to select your payment option. We welcome Visa, MasterCard, Discover and American Express, and your credit card purchases are instantly authorized and secure (see security and privacy statement below). Immediately after you submit your order, you will receive an e-mail confirmation. Please print or save it for future reference; you can use this information to check the status of your order.

If you prefer to talk to a member of our staff to discuss your requirements or consult with us, please contact us toll-free at 866-877-7050 between the hours of 8:30am-5pm ET. If you leave a message after hours, we will call you back the following business day.

Orders can also be submitted by fax (585-334-7067) or e-mail (mail@archivalmethods.com). If your preferred method of order placement is mail order, please send the order to: Archival Methods, 230-2 Middle Road, Henrietta, NY 14467. It is best to place an order online and check the international or other form of payment check box and to submit the order. It will then include the shipping cost for the order, which comes in handy when you are sending a check for payment. Please, include a copy of the order with your fax, email or mail order.

Product availability is updated regularly online, so in most cases you will know whether or not a product is available before you order it. If there are unexpected changes in availability or delivery times, we will contact you as quickly as possible.

We make every effort to ship all in-stock orders within one or two business days. However, custom orders (Mat, Frames, etc.) may take longer to ship. If you have a question regarding a custom orders delivery time, please contact us. Orders within the 48 contiguous states are shipped by UPS or FedEx you make the choice at check out. Expedited delivery services are available at escalated costs; you will be able to review and compare multiple shipping options before submitting your order. Once your order leaves our warehouse, UPS will send you an email with a tracking number (if you provided an email address when order was placed).

We are here to help you, so please feel free to contact us with any questions on product availability, shipping, or ordering.


SHIPPING CHARGES are displayed before credit card information is requested. You will be able to compare UPS and FedEx services and cost. Our shopping cart is linked to the UPS and FedEx websites they automatically calculate shipping based on your zip code and the weight & dimensions of the shipment. We can also ship via the US Postal Service, or other expedited service carriers. Please, call our toll free number 866-877-7050 to discuss alternative shipping options.


ALASKAN & HAWAIIAN ORDERS we will contact you with USPS Priority Mail (2-3 business days in transit), unless we are instructed otherwise USPS will be the shipping method; they have the best rates. Our website can only calculated for UPS 2nd, Next Day Air and FedEx 2 Day, Overnight. UPS and FedEx does not offer ground service to those states; they call it ground but at expedited rates. When we process your order an email will be sent confirming the method of shipment with a copy of your revised sales receipt.


INTERNATIONAL ORDER shipping charges cannot be calculated online. When you provide an address outside the US you can bypass the need to enter your credit card information as part of the check out procedure. Once we have received your order we will calculate shipping options and send you an email. At that time you can decide whether or not to proceed with the order. Payment can then be arranged using your PayPal account (a link will be emailed to you) or if you prefer you can phone or fax a credit card number to us. 585-334-7050 Fax 585 334 7067 in Canada 866-877-7050


SALES TAX is required to be collected for all taxable customers in our home state of New York. Appropriate local sales tax will be calculated automatically and added to your purchase at checkout.


RETURNS If you buy an Archival Methods product and it doesn't meet your needs, return it. We understand that even the best websites are unable to replace the experience of touching and examining a product up close prior to purchasing it. We offer a simple, satisfaction guarantee for all orders placed directly on our website: if you open the box and the product isn't what you expected it to be, or you just don't like it, return it to us for a refund, Archival Methods credit or exchange. All we ask is that you return it within 30 days of receiving the order, in new, as-shipped condition with a copy of your sales receipt. We will refund the original price of the product (shipping charges excluded).

We greatly appreciate feedback on why you are returning a product, so please share your thoughts with us. We firmly believe the customer is always right and hope to learn from the experience. Please note: custom items and special run orders are not returnable.


SECURITY AND PRIVACY - We are absolutely committed to and will spare no effort or expense in providing a totally secure and private browsing & shopping experience at www.archivalmethods.com. Our site incorporates up-to-the-minute secure encryption (SSL) technology. Statistically, this technology makes your credit card and other information safer in our site than it is in face-to-face transactions. All credit card transactions are real-time authorized by Authorize.Net. A small, locked padlock icon at the lower corner of your browser window indicates that you are in a secure area of our website.

Trust us - we dislike receiving unsolicited phone calls much as you do. We will never provide your personal information to any company not directly involved in your transactions with us (i.e.: credit card or shipping company). Information provided to Archival Methods in order to make a purchase is used to insure proper order handling, provide the best possible service to you, and to help in correcting any errors or problems.

Archival Methods offers an email registration feature which signs you up to receive our quarterly e-newsletter, archival news & tips and special offers. It is located on the lower right hand corner of our homepage. Please be assured that your information will only be used by Archival Methods, it will not be provided to another company. Also, when you provide us with your email at time of order we will send you a UPS tracking number when your order ships and will add you to our email list. You may unsubscribe from the list at anytime.

Cookies are active on our website. A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit.


TRADEMARKS, PATENTS, COPYRIGHTS AND OTHER LEGAL STUFF - Archival Methods, "Archivery" and other exclusive names are trademarks. Other brands and product names are trademarks of their manufacturers. Additional trademark and patent protection may apply as products and services are added or changed. All designs, web content, and other written material are copyright (©) Archival Methods.