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Or call us directly at 1-866-877-7050 - M-F, 7:30am-4:30pm EST.

Ordering on www.archivalmethods.com is secure, easy and efficient. You should be able to complete your order in just a few minutes. And if you wish, Create an Account we can securely store some of your routine information (addresses, etc. never payment information) for even faster ordering next time you visit.

Immediately after you submit your order, you will receive an e-mail confirmation. Please print or save it for future reference; you can use this information to check the status of your order.

If you prefer to talk to a member of our staff to discuss your requirements or consult with us, please contact us toll-free at 866-877-7050 between the hours of 7:30am-4:30pm EST, M-F. If you leave a message after hours, we will call you back the following business day.

It is best to place and submit your order on our website. However, if you have questions or concerns you can check the box "Check here to contact us about other payment options or special requests, to submit the order." at checkout. We will then contact you via phone or email to finalize your order.

Orders can also be submitted via e-mail (mail@archivalmethods.com). Please DO NOT include credit card information as emails are not a secure form of communication.

If you would like to pick up your order at our Rochester, NY location, you can place your order on our website and under special instructions at checkout; include the date and time you would like to pick up. We will have it ready for you then or contact you will an alternative ready date. (Shipping charges will be removed from your order.)

Orders placed on our website, only authorize your payment method. We do not collect payment until your order ships.

Product availability

If an item is out of stock, you will see a note on our website. If there are unexpected changes in availability or delivery times, we will contact you as quickly as possible.

We make every effort to ship all in-stock orders within two to four business days. However, custom orders (Mat, Frames, etc.) may take longer to ship. If you have a question regarding a custom orders delivery time, please contact us.

Orders within the 48 contiguous states are shipped by UPS or FedEx which you can choose at check out. Expedited delivery services are available at higher shipping rates; you will be able to review and compare multiple shipping options before submitting your order.

Shipping Charges

Shipping options will appear at checkout. You will be able to compare UPS and FedEx services and cost. Our shopping cart is linked to the UPS and FedEx websites they automatically calculate shipping based on your zip code and the weight & dimensions of the shipment. We can also ship via the US Postal Service, or other expedited service carriers. Please, call our toll-free number 866-877-7050 to discuss alternative shipping options.

Alaskan & Hawaiian Orders

We will contact you with USPS Priority Mail (2-3 business days in transit), unless we are instructed otherwise USPS will be the shipping method; as they have best rates. Our website can only calculate for UPS 2nd, Next Day Air and FedEx 2 Day, Overnight. UPS and FedEx do not offer ground service to those states; they call it ground but at expedited rates. When we process your order, an email will be sent confirming the method of shipment with a copy of your revised sales receipt.

International Orders

Unfortunately, our website cannot calculate international shipping charges. The website will direct you to submit your order at checkout without asking for payment information. Once we have received your order, we will calculate shipping options and send you an email. At that time, you can decide whether to proceed with the order. Payment can then be arranged using your PayPal account (a link will be emailed to you) or if you prefer you can give us a call at 585-334-7050 with your payment information.

Sales Tax

Sales tax is required to be collected for all taxable customers in our home state of New York. Appropriate local sales tax will be calculated automatically and added to your purchase at checkout.

TRADEMARKS, PATENTS, COPYRIGHTS AND OTHER LEGAL STUFF

Archival Methods, "Archivery" and other exclusive names are trademarks. Other brands and product names are trademarks of their manufacturers. Additional trademark and patent protection may apply as products and services are added or changed. All designs, web content, and other written material are copyright (©) Archival Methods.